Help
How can we help?
Answers to common questions. For anything else, email support@genlaunch.ai.
Does Free require a card?
No. Free needs no card. You get a private personal space and a draft Creator Studio.
Do I need separate accounts to learn and to publish?
No. Learning, creating and mentoring all use the same account.
Can I become a creator or mentor later?
Yes. Creator and Mentor are capabilities you can enable whenever you're ready.
Does a platform plan include every creator's content?
No. Platform plans cover your own studio and AI capacity. Each creator prices their memberships, courses and sessions separately.
Is connecting an account the same as signing in?
No. Connection permissions are separate from login, are scoped to specific actions, and can be revoked anytime.
Are my reflections shared?
Never automatically. Private goals and journal entries are shared only with people you name, for a purpose you choose, and you can revoke access.
How do I cancel a paid membership?
From Purchases, at any time. Access continues to the end of the paid period.
Can I publish AI output as-is?
AI-assisted output needs your review, and you need the relevant rights to anything you publish.
Is coaching on GenLaunch clinical care?
No. Each practitioner describes their own scope. Coaching and mentorship do not establish clinical or medical care.